Tel: +381 11 334 59 94

Terms of use

Kuća Čaja / Terms of use

Please read carefully the provisions and laws regarding the Terms of Use of the onlinestore site before accessing the site (terms defined below). Using the site confirms that you fully agree with the stated conditions.

If the user does not accept the stated provisions and laws, and does not agree with the conditions stated below, we instruct you to leave, and do not access or use our online store.


Identification number: 20499966

PIB: 105995315

Phone: +381 11 334 59 94



These terms and conditions apply to online store, including all platforms, services and other resources linked, distributed or available through online store. The site is managed by the company KUĆA ČAJA DOO BELGRADE, which owns the site and participates in its operation.


When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. The security of data during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process is carried out on the bank’s website. Payment card information is not available to our system at any moment.


In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, the Company is obliged to make a refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the account of the cardholder at the seller’s request.


The delivery of the ordered products from the purchase order is carried out after recording your payment. You pay the shipping costs together with the products, so you only need to sign the address book when picking up the shipment. Only in the case of cash on delivery, you pay the purchase order to the courier when picking up the shipment.
The approximate time for which the shipment will be delivered to you is specified in the overview of the purchase order. When handing over your package to the courier service, we will send you an email notification that we have sent it.


In case you have any complaint about the product or our service, please feel free to contact us, we are always ready to solve any situation.

Products that come into direct contact with intimate parts of the body are not subject to advertising, without justifiable reason.

The consumer can file a complaint with the seller in order to exercise his rights from Articles 52, 54 and 81 of the Law on Consumer Protection, as well as due to incorrectly calculated prices and other defects.

The consumer can declare a complaint by phone, in writing or electronically, with delivery of the receipt for inspection or other proof of purchase (copy of the receipt).

The seller is obliged to keep a record of complaints received and keep it for at least two years from the date of submission of the consumer’s complaint.

The seller is obliged to issue a written confirmation to the consumer or electronically confirm the receipt of the complaint, that is, communicate the number under which his complaint was filed in the record of received complaints.

Records of received complaints are kept in electronic form and contain, in particular, information about the applicant and the date of receipt of the complaint, information about the goods, a brief description of the non-conformity and the request from the complaint, the date of issuance of the confirmation of receipt of the complaint, the decision on the response to the consumer, the date of delivery of that decision, the agreed the appropriate deadline for resolution agreed to by the consumer, the method and date of resolution of the complaint, as well as information on the extension of the deadline for resolution of the complaint.

The seller is obliged to respond to the consumer’s complaint in writing or electronically without delay, and no later than within eight days from the day of receipt of the complaint. The seller’s response to the consumer’s complaint must contain a decision whether to accept the complaint, a statement on the consumer’s request and a specific proposal and deadline for resolving the complaint. The deadline cannot be longer than 15 days, or 30 days for technical goods and furniture, from the day the complaint is submitted.

The seller is obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if he received the consumer’s prior consent.

If, for objective reasons, the seller is not able to satisfy the consumer’s request within the agreed deadline, he is obliged to inform the consumer about the extension of the deadline for resolving the complaint and specify the deadline in which he will resolve it, as well as to obtain his consent, which is the obligation to recorded in the records of complaints received. Extending the deadline for resolving complaints is possible only once. The inability of the consumer to deliver the packaging of the goods to the seller cannot be a condition for resolving the complaint or a reason for refusing to remove the nonconformity.



All features, content, specifications, products and prices of products and services described or displayed on the site are subject to change at any time without notice. Certain markings, measurements and descriptions are approximate and are included solely for the purpose of better understanding of the product. Handlers take all necessary measures to accurately display all parts of our products, including applicable colors; however, the color you see on your screen depends on your computer screen, so we cannot guarantee that your computer will display the colors accurately. The inclusion of certain products and services on the site at a particular time does not guarantee that the same products or services will be available at any time. It is your responsibility to determine and comply with all applicable local, state and international laws (including minimum age requirements) with respect to the possession, use and sale of any items purchased on the Site. By placing an order, you agree that the product will only be used in a lawful manner.



After the order for the execution of the order is issued, it will be sent to the address previously specified by the customer, as long as the delivery address complies with the shipping conditions, which are found on the site. All purchases from the site are made in accordance with the Delivery Agreement. As a consequence, the risk of loss and ownership of the items purchased on the site passes to the buyer, after delivery of the item to the buyer. The buyer bears responsibility for any claims made with carriers regarding damage or loss of the shipment, after receiving it.


We try to keep the information on the site complete, accurate and up-to-date. Despite our best efforts, the information on the site may occasionally be incomplete, inaccurate or out of date. We do not have full control over the completeness, accuracy or timeliness of any information on the site, so the products on the site may be unavailable, may have different attributes than those listed, or may have a different price than that listed on the site. In addition, we may make changes to pricing and availability information without notice. Although we practice confirming orders by e-mail, receipt of an order confirmation by e-mail does not constitute acceptance or confirmation of an offer to sell a product by us. We reserve the right, without notice, to limit the quantity of orders for any product or to refuse service to any customer or user. We may also require verification of information before accepting or shipping any order.


Use of the Site is personal, non-exclusive, non-disputable and must comply with these terms, conditions and laws. Site design, texts, graphics, information, content and other materials displayed and available through the site are protected by copyright, logo and other laws and may not be used, except as permitted by regulations and laws or with the written consent of the owner of the content. Parts of the pages may be copyrighted by the developer. You may not reproduce, publicly display, transmit or otherwise use any information or materials displayed on, or available from, the Site for any public or commercial purpose, except in the case of limited backups. You may not create any derivative works of the site, decompile the work of the original developer or otherwise attempt to copy the source code, basic ideas, algorithms, organization or structure of the site.

You hereby agree not to use or attempt to use any engine, software, tool, other device or mechanism (including without limitation any type of web browser or robot) to manage, search or retrieve information from the Site. Any unauthorized use of any information or materials displayed or available on the Site may violate copyright and trademark laws, privacy and disclosure laws, and other laws.


Certain trademarks, names or logos used or displayed on the Site are registered and unregistered trademarks, trade names and service marks of the Company and its subsidiaries. Other trademarks, trade names and service marks used or displayed on the Site are registered and unregistered trademarks, trade names and service marks of their respective owners, including the Developer or their respective affiliates.
Nothing on the site should be construed as granting or implying any license or right to use any trademarks, trade names, service marks or logos displayed on the onlinestore site without the written permission of the Company.

Online payment with payment cards

On our site, you can also pay online with your payment cards, namely Visa, MasterCard, Maestro, Amex and Dina.

Statement of Conversion

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD).
informative display of prices in other currencies uses the middle exchange rate of the National Bank of Serbia.
The amount charged to your payment card will be expressed in your local currency
through conversion to the same at the exchange rate used by card organizations, and which we in
the moment of the transaction cannot be known. As a result of this conversion there is an opportunity
slight differences from the original price listed on our website.

VAT statement

VAT included in the price and there are no hidden ones


Creating and placing any link from another website or application, to any page on the onlinestore site, without prior written approval is prohibited. The running and display of information and materials from the onlinestore website, to another website, even in a similar context, is prohibited without our prior written permission. Any link permitted on the Site must comply with all applicable laws, rules and regulations.


From time to time, the site may contain a link to web pages that are not owned by the onlinestore site, and which are managed or controlled by the operators or their partners. All such links are provided solely as a convenience to you. When you use these pages, you leave the onlinestore site. Neither we nor any of our partners are responsible for any content, material or other information available on any other website. Also, no one guarantees or makes any representations or warranties regarding any content, materials or other information available from any other website or the results you may obtain from other websites. If you choose to access any other web page linked to the Site, you do so entirely at your own risk.


It is prohibited to post or transmit any type of illegal, threatening, defamatory, accusatory, pornographic, vulgar material or any material that could represent or encourage behavior that could be considered a criminal offense or that could be subject to legal sanction, i.e. violates any what law In addition to any legal articles arising from the law, in the event that employees of the Company. determine, based on our own criteria, that the user has violated or is likely to violate the specified prohibitions, we may take any action we deem necessary to prevent or remove the effects of such behavior, including the removal of the specified material from the site. We will fully cooperate with law enforcement, court order or subpoena requiring or directing us to disclose the identity of the person posting such materials.


Except for personal information, which is subject to the site’s privacy policy, any material, information, suggestions, ideas, concepts, explanations, techniques, questions, comments or other user communications transmitted or posted on the site in any way is and will be considered non-confidential. and insensitive. Company as well as our partners or persons designated by partners and us may use some or all of the User Communications for any purpose, including without limitation, reproduction, transmission, disclosure, publication, broadcast, development, production or marketing in any way for all commercial or non-commercial purposes. We may or may not monitor or review all user communications. We have no obligation to respond to any User Communication or return it to the sender. We will also have no liability in connection with the content of such user communications, whether or not arising under the laws of copyright, or laws relating to defamation, privacy, inappropriate material and other matters. We reserve the right to remove any or all User Communications that include any material that we deem inappropriate or objectionable.


You use the site at your own risk. All information and content on the site is provided as is, without any warranty of merchantability, fitness for a particular purpose or non-infringement of intellectual property. The company and our associates do not guarantee the accuracy or completeness of the data, materials and services presented on the site. The information on the site may be out of date, and our operators or employees are not responsible for updating the information provided. The aforementioned disclaimers do not apply to obligations that are otherwise prescribed by law, which you can find out about from the Law.

The warranty on products sold through the onlinestore website includes only the manufacturer’s warranty, if it exists. All warranties listed on the site are covered by consumer protection laws, while all indirect and implied warranties and promises represent the manufacturer’s position only, for which reason the Company is not responsible for product compliance with those implied warranties. onlinestore disclaims all liability for product defect or failure, the effect that product use has on the product, product use in a way for which it was not intended, product modification, wrong product selection or product non-compliance with standards of any type.

Onlinestore is not responsible for any financial damage or injury that may arise from the use of products from the site, for viruses that may infect the customer’s computer after visiting the site or downloading material from the site. Site administrators, Company employees and our collaborators who are involved in the operation of the site cannot in any case be responsible for any direct or indirect damages, including lost profits, data loss, or work interruptions, whether such consequences arise from the use site, improper use of the site or as a result of using the watch or materials from the site. These restrictions apply regardless of whether there is a warning on the site about the possible consequences in case of improper use of the product.

The above-mentioned restrictions do not apply to cases defined by law, about which users can get more information from the law. By accepting these conditions, users agree that in case of problems arising from the use of the site, they will stop using the site.

In case of problems with the products and services offered through the site, by accepting these conditions, users agree that the manufacturers and suppliers are solely responsible for correcting any defects in accordance with the manufacturer’s or supplier’s warranty. In case users want a refund, they are obliged to follow the rules and instructions published in the appropriate section of the site.


The terms stated here may be changed at any time by updating this text. The user is advised to visit this page regularly to gain insight into the applicable terms. If in other locations on the site it is directly stated that some products, communications or rules do not apply to the conditions stated here, they will not apply. The Company reserves the right to change any aspect of the Site without notice.


The user can terminate his account on the site at any time for any reason. In case of termination of the account, the user is responsible for all his activities and orders until the moment when the account is terminated.


If you do not understand any element of these terms or have a question or comment, please contact us by e-mail


Our team is committed to protecting all information it collects and stores about you. By using and browsing our site, you agree that your data will be used in accordance with our Privacy Policy. The company is focused on collecting the minimum amount of information about you only with the aim of improving the quality of our service.

These rules on data protection and confidentiality refer to the confidentiality of data found on the onlinestore website and collected and stored in the Company’s databases through the use of that website.

The online store “onlinestore” is owned by the legal entity KUĆA ČAJA DOO BELGRADE, a company registered in Serbia, at the address Golsvordijeva 5, 11000 Serbia.

The Company is the controller of personal data processed in accordance with these Data Protection and Processing Rules and is responsible for ensuring that data processing is carried out in accordance with applicable law. Considering that this privacy policy (“Data Protection and Processing Policy”) is an integral part of the Terms of Use and that the definitions specified in the said Terms and the Policy determine the interpretation of the Policy, we kindly ask you to read the Terms of Use before reading the Protection and Processing Policy data.

The use of personal data is necessary for us in order to provide you with the appropriate service. The personal data that we process consists of information that you have provided to us during the activities that will be described in detail below.

We suggest that you review the “Privacy Policy” section periodically, as it is updated in accordance with changes in the laws from the General Data Protection Regulation (GDPR). The continued use of this website by the user, after the entry into force of such changes, implies that the user acknowledges and accepts all the terms of the modified parts of the Privacy Policy, Terms of Use and Cookie Policy.

If the user does not agree with the rules listed below, we instruct them to leave and not use our online store.

If the user asks us to see the data we have about him, as well as to ask for the same to be partially or completely deleted, we are obliged to correct and delete all personal data about the user within 30 days after the response to the sent request.

What information does onlinestore collect?

Information You Provide Us.

When the user engages in certain activities on our online store, such as opening a user account, ordering products, services, filling out surveys, posting comments, sending feedback, and the like, our administrator may ask the user to provide certain personal data.

online store may collect your personal data (name and surname, address, postal code, e-mail address, phone number and date of birth, information about your credit card number, expiration date, authorization code or other related information) that we users of our services deliver when they have any interaction with online store. This privacy policy states the terms of data protection of users of the online store online store, which it processes in accordance with the collected information:

  • When you register, send an e-mail or in any other way get in touch with the online store customer service representatives
  • When you visit any websites that are linked to the online store site
  • Make online purchases that are the property of the Company
  • You participate in games, contests or other types of promotions sponsored by the Company.
  • Complete a questionnaire or survey
  • Get a membership in the site club
  • You connect to online store through any social networks or third parties

Automatic collection of information

Every time you visit the online store, we automatically collect certain types of information. Some examples of information we collect automatically include:

We can save the address of your Internet provider, your Internet protocol ie. IP address, the website you came from, the type of your web browser, the type of device from which you accessed the website, and the language settings on your browser.
We may use cookies to recognize your computer.
We can use Google tags, Facebook pixel tags or similar tools that allow us to know whether a certain web page has been visited, an e-mail has been opened, links in the e-mail have been used or whether advertisements on the online store or other sites have been effective. This technology allows us to compare activities with individual users and track movement through Google Analytics software.

We may also collect information that you voluntarily enter, share, or that may be obtained from participation in games, contests, or promotions sponsored by onlinestore.

Combined information

The information you submit to the onlinestore site may be combined with demographic and other information available from other sources in order to enable the onlinestore site to better communicate with you and improve our customer service and your shopping experience.

onlinestore does not collect or retain information from users under the age of 14 and therefore no part of this website is designed to attract anyone under the age of 14.

How does onlinestore use and share your personal information?

Use of your personal information

Your personal data is used by onlinestore to improve your experience as a customer, to respond to your requests, to improve customer service, to provide you with offers and advertisements, to communicate with you about products, services, special offers, events and programs offered to you by onlinestore or our partners.

We participate in interest-based advertising, so we and others may use information about you to deliver or enable you to see specific advertising based on your interests, searches you perform, or your activity on the online store or other sites.

onlinestore may also use this information to analyze or manage its operations. Aggregate or combined data may be used to improve the effectiveness and ability of onlinestore to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, public safety and legal functions.

Sharing of your personal information

WITH THIRD PARTIES: online store may share your personal information with third parties as described below.

WITH OTHER LEGAL ACTIVITIES OF OUR BUSINESS OR OUR BUSINESS PARTNERS: Personal data collected by any party online store will be used in accordance with the privacy policy and may be shared with other legal activities of our business and with our business partners, including third parties, for use in accordance with this privacy policy.

WITH OUR PROVIDERS: online store may share your personal data with providers:

Development, hosting or maintenance of the online store site
Storing products, personalizing products and performing services on behalf of online store or on your behalf and at your request.
Aggregating customer information or improving customer service. We may then share such aggregated information with potential partners and advertisers.
Access to some or all of your personal information as needed or by other automatic data collection technologies on our behalf.

Service providers and partners are contractually limited in how they can use your personal information in accordance with our Terms, Conditions and Policies.


in the event that the online store website or the entire company KUĆA ČAJA DOO BELGRADE is sold or assets are otherwise transferred, or a potential transfer is in process, customer information will likely be used for valuation purposes and included in the transferred business assets.


The Company may disclose specific information when such action is necessary to comply with the law, court order or other legal process or to protect the interest or safety of visitors and customers, Company employees and others. This includes sharing information with other companies, fraud protection and credit risk reduction organizations.


Databases are available for review by third parties. If you create your account in the user base and decide to make it available on the Internet, your information will be available on the online store website, and may also be available on other websites. The databases that the online store creates comply with the GDPR regulation.

How is your personal data protected?


The company uses security techniques in the form of SSL standards and encryption on the onlinestore website in order to protect against possible loss, misuse or alteration of data collected by the company. When you access your account information or transfer personal data to the onlinestore website, that information is stored on servers that onlinestore secures against unauthorized access or intrusion attempts. The software encrypts the personal data you enter on the onlinestore site.

onlinestore cannot be and is not responsible for unauthorized access to data by hackers or other persons who have illegally accessed the site.

Phishing is a scam designed to steal your personal information. If you receive an e-mail that looks like it was sent by an onlinestore site, and in which your personal data is requested, do not respond. onlinestore will never ask you as a user for your password, username, credit card information or other personal information via e-mail.

What are the user’s rights regarding the collection and use of personal data?


The user has the right to receive information about what personal data the Company processes concerning the user himself, the source of that data, the purpose for which that data will be used, as well as the identity of the person to whom that data will be given. The user has the right, at any time, to request the correction of any incorrect or incomplete personal data. If the request is clearly unfounded or excessive, and especially in the case of frequent repetition, the Company has the right to charge a reasonable administrative fee or to refuse to act on that request.


The customer has the right to request the deletion of his personal data under certain conditions, before canceling the order, and similarly, personal data are no longer necessary for the purposes for which they were collected or there is no legal reason for the purposes for which they were collected or the processing is illegal or personal data they must be deleted in order to comply with a certain legal obligation. This list is not exhaustive. Please contact the Company to get more information about deleting your personal data at the email address


The customer has the right to object to any processing or to request that the processing of personal data be limited if the personal data is not accurate, or considers that the processing would be unlawful, or the Company bases its processing on a legitimate interest, or the customer believes that the Company no longer needs the personal data in purposes that are stated. However, even if you object to certain processing, the Company may still carry out the processing if it is permitted or required under applicable law, for example to comply with legal requirements or to fulfill contractual obligations relating to the customer.


If the customer has at any time provided the Company with his consent for the processing of personal data, he can always withdraw such consent for future processing that depends on such consent.


The customer has the right to receive personal data concerning the customer himself, which he himself provided to us, in a structured, commonly used and machine-readable format. He can also request that we transfer such data directly to another operator if this is technically possible.

If the user contacts us by phone or e-mail, we will require him to provide proof of his identity in order to prevent the possibility of unauthorized performance in someone else’s name. It is important to protect your data on our website that you always log out using the “Logout” button to make sure that people who use the computer after you cannot access your personal data.

What should you do if you have any complaints?

If you have any complaint about how we use your personal data, or you would like to receive more information, please contact us via the e-mail address


The Online Store site uses cookies, which are small files that your browser or other application stores in your browser or on your computer’s hard drive. Cookies are used to associate your computer with information about your online activity, searches, preferences and product purchases within a visit to a website. Some examples of this data include your account settings, items added to your shopping cart, information about specific users on available pages, search terms or addresses entered, and previous visits to the site. The “help” section of the toolbar in most browsers will tell you how to prevent your browser from accepting new cookies, how to let your browser notify you when you receive new cookies, or how to disable cookies altogether. If you refuse cookies, you may not be able to participate in certain activities or receive a promotional campaign that is tailored to you. Cookies help us provide you with a better website and allow us to monitor which pages you find useful.

Cookies do not in any way give us access to your computer or any information about you, other than the information you choose to share with us. You can agree to accept or decline cookies. The Online Store site does not control and does not guarantee the effectiveness of browser-based cookie management tools.

If you choose not to accept cookies, the opt-out applies only to your current web browser. If you use multiple devices or multiple web browsers, you must log out on each of them.


House of Tea supports “Verified by Visa” security technology that authenticates your Visa card and ensures that only the authorized user of the card executes the payment. If your Visa issuing bank supports VbV, you may be asked to enter your password or log in to VbV to log out.

The online store supports “MasterCard SecureCode” security technology that authenticates your MasterCard card and ensures that only the authorized user of the card executes the payment. If the MasterCard issuing bank supports MasterCard SecureCode, you may be prompted to enter your password or sign up for MasterCard SecureCode to log out.

maestro mastercart dina visa american intesa mastercard secured visa verified